Lemon Problem? Cars and Wars…

Consumers are increasingly facing the reality that taking a company to task for selling them a “Lemon” or other faulty product or service may be financially impossible.  Most consumers then just give up, but there are other means of recourse through ADR! 

In fact, consumers are often surprised to find that they can pursue some resolution based upon an entity’s membership in the local BBB or an arbitration or mediation clause in the “fine print” of a contract between them!

Duane Sevillian, a panelist with One Mediation, routinely performs mediations for the BBB in Georgia.  The program gets kudos and is part of a national push towards resolution between conscientious corporations and dissatisfied consumers.  At the end of the day, many corporations do remain sincerely concerned about the quality of their services, making it right with their customers, and pursuing customer loyalty.  Membership in the BBB and consenting to programs like these is a tangible way that a company walks the talk.


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